I sent my cryptocurrency to the wrong wallet! (Bitcoin, Bitcoin Cash, etc.)

If the cryptocurrency address you put in during your deposit or withdrawal doesn’t match any Digital Wallet, you’ll get an error message saying it’s invalid.

However, if the address is accurate for someone else’s Digital Wallet or Exchange, there’s no way to reverse it.

You can verify where your transaction went by entering the address on a blockchain explorer.

Did you send the wrong type of cryptocurrency?

Contact our Customer Service Team and we'll do our best to assist you.

RELATED TOPICS

• How do I deposit with a cryptocurrency? 
• How do I withdraw with a cryptocurrency?
• Are cryptocurrencies secure?