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How do I report a problem with a MatchPay trade? (Use Zelle, PayPal, Venmo or CashApp with MatchPay)
Should time allotted run out or an error occurs in trade, both parties are able to request further investigation by clicking ‘Report a Problem’ within the MatchPay app. The trade along with a transcript of your exchange with the other user will then be submitted for review to MatchPay support.
Problems associated with a MatchPay trade will be resolved at the sole discretion of the MatchPay support team, support@matchpay.app.
A resolution will be determined in approximately 48 hours and the credits returned to the appropriate account. All resolutions are final.
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