How to Safely Deposit Ethereum (ETH) Using the ERC-20 Network

Thinking of depositing with Ethereum (ETH)? Here’s how to make sure your funds land safely in your account.

Heads up: We only accept ETH deposits made using the ERC-20 protocol, sending ETH through any other protocol or network—like Base, Optimism, or Arbitrum—will result in a permanent loss of funds.

Use the ERC-20 Protocol

ERC-20 is the standard protocol for Ethereum transactions. It’s the only one our system supports for ETH deposits.

Before confirming your transaction, check that ERC-20 is selected in your wallet.

Don’t Use Other Networks or Protocols

When you’re sending ETH from your wallet, you’ll usually see a network or protocol selection before you hit send.

Even if your wallet shows them as options, don’t use these:

• Base
• Optimism
• Arbitrum
• Polygon
• BSC (Binance Smart Chain)
• Or anything that’s not ERC-20

Quick tip: If the "gas fee" looks way too cheap, double-check the network. ERC-20 isn’t usually the lowest-cost option, but it’s the one that works.

FAQs

What happens if I send ETH through Base or another network?

• We won’t receive it, and there’s no way to recover those funds.

Why do wallets recommend other networks?

• Some networks/protocols have lower fees, so they get suggested by default. But our system only supports ERC-20.

Can I use wrapped or bridged ETH from another chain?

• No. Stick with native Ethereum (ETH) using the ERC-20 protocol.

Still Not Sure?

If you’re about to send ETH and want to double-check, hit us up first. We’re always here to help you get it right.