Why can't I log in to my account?

Sometimes how you enter your details may prevent you from accessing your account.  Here are a couple of things to keep in mind:

• Make sure you use the email address registered to your account.
• Ensure your Caps Lock button is not on (passwords are case sensitive).
• Remove any spaces before or after your email address or password, this can happen if copy and pasting your email or password.

Once you’ve checked all these steps, try resetting your password through our Forgot Password link.

Lastly, old information in your cache may occasionally prevent you from logging into your account. We’d encourage clearing your cache and refreshing the page. 

RELATED TOPICS:

• Clearing Your Cache
• I forgot my password
• What if I’ve forgotten my registered email?
• Why can’t I view Bovada properly?