I forgot my password

Reset your password in no time at all by following the steps below:

1. Click here for the Forgot Password prompt. Alternatively, just click ‘Login’ at the top of the page, then ‘Forgot Password?’ at the bottom of the window.
   
   
   
   
   
   
2. Enter your registered email address and date of birth, then click SEND. An email will arrive in your inbox momentarily.
   
   
   
   
3. Click the link provided in the email and create a new password of no less than 8 characters, containing at least one number and one Capital letter.

Once you’ve received the email, click on the link provided and you’ll be asked to create a new password. Please ensure your password is no less than 8 characters long, contains at least one number and at least one Capital letter.

Tips for selecting a strong password:

• Make passwords as long as possible.
• Don’t use names, pet’s names, birthdays or other personal information.
• Avoid using the same password for everything you do!
  

RELATED TOPICS:

• How do I change my password?
• What if I've forgotten my registered email?
• Why can't I sign in to my account?